The Cataclysm of Enterprise SaaS
For most of the last twenty years, the buy-versus-build calculus had exactly one rational answer: buy. Building was slow, expensive, and never finished. A generic seat license was always cheaper than a team of engineers babysitting an internal tool. That asymmetry is the entire foundation of the enterprise SaaS industry — the bet that it will always be cheaper to rent software than to make your own.